Help Center

Frequently Asked Questions

Answers about Gracious Solutions platform and how it works.

General

Gracious Solutions operates in several locations with main branch in Masvingo, partnering with local organizations to implement programs focused on education, healthcare, and community development.

To enroll in a program, visit our website and navigate to the "Programs" section. Select the program you're interested in and follow the enrollment instructions provided.

Reach our support team anytime at info@gracioussolutions.co.zw or +263 713 579 148, or use the contact form on our homepage — we typically respond within one business day.
Account & Security

Yes. We never store full card numbers on our servers — all payments are handled by PCI-DSS-compliant processors with bank-grade encryption in transit and at rest.

Log into your account, go to "fees," and adjust the amount, frequency, or cancel entirely — changes take effect on your next billing cycle.

Contact us at info@gracioussolutions.co.zw with your request. We'll process deletion in line with our Privacy Policy, subject to any records we're legally required to retain for tax purposes.
Tax & Receipts

No, tax is not included in course prices. Additional taxes may apply based on your location and the nature of the course.

An electronic receipt is emailed to you immediately after your donation is processed. For recurring subscriptions, you'll also receive an annual summary each cycle.

Yes, log into your account and visit "fees module" to re-download any past receipt, or contact our support team and we'll resend it.
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